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Feb 04, 2020

Training, Training and More Training . . . in Business

By Glen J. Dalakian Sr.

Glen Dalakian CSAV Business Matters Colts Neck

The greatest athletes know it, the most powerful military units live it, and business owners must work it. Training is key to your consistent success, if you want to win again and again. Does luck (or chance if you don’t believe in luck) play a role? It may, but I believe the old saying, “Chance favors the prepared mind.” Training prepares us so when opportunity presents itself, we have the advantage and gain the desired results.

Training is critical and is also a form of communicating with and to your team. Making open communication part of the company culture should be a focal point of your training activities. If it is clear to employees from the beginning of their time with the company that open dialogue is of mutual benefit, they will proceed to operate on that basis. You must go first and lead by example. Respect and reward the enthusiastic sharing of ideas, insights and concerns. Deliver positive reinforcement as you encourage progressive thinking and sharing of experiences.

Train and teach an efficient and effective method for collaboration to ensure the exchange of ideas. Utilize a variety of dependable tools including meetings, reinforcing emails, digital technologies, books, posted messages and face-to-face encounters. Whatever you use, be consistent and make it abundantly clear that participation is imperative, available to all and expected.

Example is everything. Leaders must practice what they preach. Coworkers and subordinates can’t be expected to behave in a way that management itself doesn’t adhere to. Training helps to show trust to and for your employees. Leaders have an expectation of trust, but they must first show their faith in those they hope will follow them.

Remember and honor your commitments. When you tell anyone that you will do something, be sure you remember to do it. Even the little things can be of consequence in this instance because employees hang on to your commitments no matter how small. A date for training, an offer for lunch, a promise to meet, an increase in wages, an acknowledgement of good results are all commitments we should remember.

Even the “trainers” need training! Stay engaged and give it your all (both teaching and learning) for the success of the team. Effective and regular training helps your employees stay positive and productive.

 

Here are some key topics to include in your program to develop a better business team:

1)            Goal-setting at the individual and corporate level

2)            Interactive engagement among team members

3)            Solution-based thinking when problems arise

4)            Learning to treat people right and building relationships

 

“Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit.” -Aristotle